Refund and Returns Policy
Last updated: 03 July 2026
Standard Products
If you are a UK consumer purchasing online, you have the rights provided by UK consumer law.
Unless otherwise stated in the product description, standard products may be returned within 14 days of receiving your order. You then have a further 14 days to return the goods.
Returned items must be unused, in a resaleable condition and returned with any original packaging, accessories and documentation where reasonably possible.
Unless the goods are faulty or not as described, you are responsible for all return shipping costs.
Custom and Personalised Products
The majority of Deep in the Dark products are manufactured, assembled, finished or customised specifically for each customer.
Once manufacture has begun, custom or personalised products cannot be cancelled, returned or refunded unless they are faulty or not as described.
Where a product is made to order, customised or personalised, this will normally be stated on the product page.
Scratch and Dent Products
Products sold through our Scratch and Dent section are sold with cosmetic imperfections that are described before purchase.
These products cannot be returned because of those cosmetic imperfections. They remain covered by our normal warranty against manufacturing defects.
International Orders
Customers outside the United Kingdom are responsible for the cost of returning goods.
Any customs charges, import duties, taxes, brokerage fees or similar costs incurred when a returned parcel re-enters the United Kingdom are the responsibility of the customer. Where these charges are deducted from a refund by the carrier or customs authority, they may be deducted from the refund amount.
Faulty Products
If you believe a product is faulty, damaged or not as described, please contact us before returning it.
We may ask for photographs or further information before arranging the return.
Where a fault is confirmed, we will repair, replace or refund the product as appropriate under UK consumer law.
Packaging and Returning Goods
Returned goods must be securely packaged to prevent damage during transit. We recommend using the original packaging wherever possible.
Customers are responsible for arranging suitable return shipping. We strongly recommend using a tracked and insured postal or courier service appropriate for the value of the goods.
Proof of posting is not proof of delivery. We cannot process a refund until the returned goods have been received and inspected.
We are not responsible for goods that are lost or damaged whilst being returned to us.
Refunds
Refunds will be processed after the returned goods have been received and inspected.
Approved refunds will be made using the original payment method.
Returns Address
Deep in the Dark
39 The Close
Sturton By Stow
Lincolnshire
LN1 2AG
United Kingdom
Contact
Please contact us before returning any goods.
Email: transactions@deepinthedark.tech