Refund and Return Policy
Effective Date: 01/12/2023
Thank you for choosing Deep in the Dark as your trusted provider of Custom Cave Diving Gear.
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
- Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 14 days from the date of receipt. We
believe this time frame strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business.
- Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
- Refund and Shipping Charges
– We understand the importance of transparent and fair refund and shipping charges. Our policy
aims to be reasonable. We don’t offer any shipping on returns except in the case of faulty products, which means you have to organise and cover the cost of return of any items.
– Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality
item as per your preference, subject to availability.
– Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
– Partial Refund: In some cases, a partial refund may be provided if only part of the order is
– Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
specific item returned.
– Store Credit: You can choose to receive store credit, which can be used on any future
purchases with us.
- Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website
are eligible for exchange, refund, or return. The following categories of products are generally
not eligible for the same:
– Custom/Personalized Products: Items that have been specifically customized or
personalized for the customer.
– Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
individual items may not be eligible for exchange.
- Refundable Items
To provide you with a clear understanding of the products that qualify for refunds, we will write in the product description if a product is eligible for return. If in doubt please contact us for clarification.
- Non-Refundable Items List
We also strive to notify you in the product description if a product is none returnable. If in doubt please contact us using the contact us page
- Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact
our customer support team here. Your satisfaction is our priority, and we’re here to assist you.
You can contact us through our Facebook business page
You can contact us through our Instagram Page
Please make contact with us for our returns address or you will find it on the postage label affixed to your parcel. As I am a small business and work from home I prefer to keep my address private. Thank you for your understanding.
Thank you for choosing Deep in the Dark!